Making IT work for you – CallPRO
BHRW’s technology is designed to provide account-specific information and tools to our agents so they can focus on the caller, not on navigating through a maze of screens or intake forms. CallPRO, our proprietary information system, puts it all on one screen. CallPRO is tightly integrated with our phone system enabling us to have your custom solution waiting even before we pick up the phone.
We start by greeting the caller just the way you want. We don’t need to “look up” your account – CallPRO already knows the call is coming in on your dedicated phone line(s) and provides the agent with your custom greeting on a “pop-up” screen.
CallPRO ensures that we only collect the information you want. Our agents don’t have to search for the right form or questions. You tell us ahead of time what information you want to collect for different kinds of calls – intakes, assessments, informational calls, etc. As soon as the agent determines the kind of call, the questions automatically populate. Special instructions or specific narration can be added to any question.
We imbed your procedures, your resources and alerts on the same screen that we enter data. These tools and resources automatically change if needed depending on the caller or the type of call being handled or the caller. No need to look it up. A client alert, for example, automatically appears only when we’re talking to that client.