staffimageBHR Worldwide ensures that all services are provided by individuals with appropriate training.

Our clinicians demonstrate competence to evaluate and effectively intervene with problems being presented through a very rigorous system of hiring and training.

BHR Worldwide has in place a comprehensive Hiring Process Policy, and Background Screening Policy, and we utilize these to ensure only the most qualified candidates are considered for employment. BHR Worldwide’s Clinical Managers utilize screening tools and behavioral interviewing to identify the top candidates. Candidates participate in job shadowing, both to determine if the position is a good fit and to allow front line staff the opportunity to interact with the candidates and provide feedback. All employees complete the 6-Step Crisis Intervention Model, Grief Counseling and Crisis Assessment and Triage. This is comprised of 120 hours of training that includes didactic, on-line, group, live observation and test call training formats. Clinical Managers administer post tests and conduct test calls to evaluate skill acquisition and competency.

When clinicians have demonstrated basic core skill competency, they begin taking calls with 1 to 1 monitoring until they demonstrate ability to work autonomously. Even after clinicians begin providing services autonomously, they receive feedback on 100% of their cases until documentation and call handling competence reaches required levels. BHR Worldwide has a detailed quality improvement program that includes Live Monitoring, Call Recording Policy, and the Satisfaction Survey. BHR Worldwide clinicians have access to their recorded calls and listen to their own calls to evaluate their effectiveness. BHR Worldwide’s clinicians receive regular feedback from live calls review, case review, satisfaction surveys and feedback generated from complaints/concerns.

Our clinicians become your clinicians.
The clinical staff at BHR Worldwide are some of the most highly trained clinicians
in the behavioral health field. Every clinician has the minimum of a
Masters degree in a behavioral health discipline.

BHR ensures that services are trauma-informed by requiring all staff be trained in trauma informed service delivery.

Our clinical assessment includes appropriate screening for a history of trauma and the impact of trauma. Knowing that trauma plays a significant role in an individual’s response to stress or current crisis is not enough. BHR clinicians assess the impact of individual trauma events, as well as situations in which the individual was a participant or an observer. Clinicians are trained to assess how individuals re-experience a trauma (including whether it is from an observer standpoint or as a direct participant) and how this impacts the individual’s life experience. Clinicians are also trained to be flexible by processing individual trauma and respect a person’s decision not to disclose details of their trauma history. If an individual in crisis does not wish to discuss or answer questions about an event, our staff will note this and re-engage the individual around immediate needs. If an individual discloses a history of trauma and either expresses a desire to discuss this more or displays distress over these events, our clinicians will provide support and validation and focus on this immediate need as part of crisis intervention.

This extraordinary level of hiring practices, training and continued education, evaluation and development ensures that our clients services are performed by some of the most talented clinicians in the country.